GTRI's GlobalACE (Adaptive Communications Exchange)

GlobalACE Overview
GlobalACE (Adaptive Communications Exchange) is a flexible, easy-to-use, and fully-customizable suite of applications used to leverage a client's investment in Cisco Unified Communications. Unlike other offerings on the market, GlobalACE allows businesses to:
• Communicate instantly with staff members and reduce the time it takes to locate the right resource
• Document voice calls with the push of a button
• Eliminate the use of multiple devices by enhancing functionality of IP phone (PTT, paging, etc.)
• Customize applications to meet specific needs to allow for communication-enabled business processes
Key Features and Benefits
Paging allows users to page from a phone to a group of phones over the speaker
»» Eliminates the need for overhead paging
»» Users have the ability to page through the phones to groups/zones
»» Users will be prompted for a PIN if group has security enabled
GlobalACE Paging
Intercom allows users to have two-way communication with an extension
»» Allows multiple devices if users have many device associations
»» Whisper page if user is on the phone
»» Initiate a call to the extension if user is on the phone
GlobalACE Intercom
Audio/Visual messaging via the phone or web interface to individuals or groups
»» Create pre-configured text messages
»» Turn on/off auto-reply message
»» Create global text messages (Such as Code
Pink, Code Blue etc)
»» Send messages via the phone or
GlobalACE Website interface
»» High flexibility when trying to reach
resources
GlobalACE Text
Broadcast & Texting
Walkie-Talkie style communications using Cisco IP phones
»» Quick access to individuals or groups
»» One button access to Default Groups
»» Customizable PTT home screen
»» Presence information for default group members
GlobalACE
Push to Talk (PTT)
Provides a web interface for users to log into a phone
»» User friendly entry of ID and password
»» Each device is remembered for future logins
»» Improved end user experience with Extension Mobility
»» Device Name and PIN are required for security
GlobalACE
Extension Mobility
Allows Ti-Vo style of call recording
»» Can be either "always on" or session initiated.
»» Automatic recording archive
»» Easy search functions, including message tagging
»» Speakers adjustable to hear agent only, end-user only or a combination of both
GlobalACE
Call Recording
Allows outbound dialing for adding participants to Conference Bridge
»» Users configure conference bridges and participants
»» Calling conference bridge number kicks off outbound dialing of configure participants
»» Frees up hardware resources on Cisco Unified Call Manager
GlobalACE
Conference Bridge
globalACETM
®
GTRI HeadQuarters
990 S. Broadway, Suite 400 / Denver, CO 80209
Direct: 1.303.455.8800 / Free: 1.877.603.1984 / Fax: 1.888.803.6520
sales@gtri.com / www.gtri.com
GlobalACE Contact
Thomas Maier / Director of Unified Communications
Direct: 1.303.962.5478 / Office: 303-962-5478
tmaier@gtri.com

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