Jackie Huba keynote sample

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Uploaded by on Nov 24, 2008

Jackie Huba is the co-author of two business books that document and analyze customer loyalty and word of mouth: "Creating Customer Evangelists" and "Citizen Marketers." She's also the co-founder of the Society for Word of Mouth, a social network that helps entrepreneurs and small businesses integrate word of mouth into the DNA of their work. Her blog, Church of the Customer, reaches several hundred thousand readers each day.

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