John Seddon - Re-thinking IT keynote speech part 2

Rethinking IT: A recording of John Seddon's keynote speech at Øredev 2010 (in Malmö, Sweden) talking about the systems approach to using IT in service organisations.

Seddon outlines the counter-intuitive truths discovered by managers following his Vanguard Method, describes the systems approach to organisational change and argues instead for a different way to develop IT that costs less and delivers more.

Category:

Education

Tags:

• John Seddon
• systems thinking
• counter-intuitive truths
• organisational change
• vanguard