Video demonstrating either "good" or "bad" communication between a health care provider (dentist) and patient. Part of a series on teaching communication between oral health care providers and patients.
This is part of the Open.Michigan collection at:
http://open.umich.edu/education
The healthcare provider should have given her an option of making another appointment when she is ready for a cap or when her money issues will let her get a cap, after explaining why they are not allowed to replace the filling. Also the caregiver should never say, "I'm sorry we wasted our time." That sounds very rude and actually it wasn't time wasted, a miscommunication was finally cleared. If that patient was me, I would never return to that physican.
lvick3 5 months ago
I wonder why the audio quality is so poor, seeing how good the 70's videos sound
Nevertheless
I love all these videos! Thank you!
theallmikey 10 months ago
I like the other video better
ctrnoel1 1 year ago