ABB Robotics - Service Support & Remote Service

ABB's Remote Service concept is aimed at extending the mean time between failure of robots and robotic components. It will shorten the subsequent mean time to repair and lower the overall cost of ownership of the robot unit.

An additional beneficiary will be the environment, with fewer service related call outs, travelling and fuel costs involved.

With Remote Service, the robot itself automatically alerts the central database. It triggers an SMS to the on-call service engineer, who can immediately access a detailed data and error log and quickly identify the exact fault. From that moment on, ABB can support the customer remotely (in 50 percent of cases, the robot can be brought back on line without any further intervention) or through direct access to the robot's control system. If parts need to be replaced, the replacement item can either be shipped from local stores or from one of the ABB central warehouses, and a service engineer can be quickly dispatched to fit the new part.

Category:

Science & Technology

Tags:

• ABB
• Robot
• Industrial
• Robots
• Robotics
• Service
• Remote
• Contracts
• Response
• Package