Claudio Vandi is a Silicon Xperience project manager and usability expert.
He recently wrote a book : L'usabilità, Modelli e progettazione, Dimensioni della psicologia.
In this video, he talks about how to interact with users when you have a new service, how to gather feedbacks and improve what you are doing.
Slideshare : http://www.slideshare.net/LeCamping/claudio-vandi-how-do-interact-with-users-...
Twitter : @vandicla
Linkedin : http://www.linkedin.com/in/vandicla
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