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Service Portfolio Management interactive whiteboard Part 2

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Uploaded by on Dec 6, 2009

Learn about ITIL V3 SPM in an interactive way - Part 1 is all about what SPM. It also starts using the interactive whiteboard technology to show how you start capturing Strategic Demand. In Part 2, using the same technology we explore how to prioritise that Strategic Demand and start building Services. In Part 3 we discuss the realignment of business priorities during the build stage and assigning 'value' that we can monitor in the run phase of a Services lifecycle.

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