Cut cost in half, increase productivity 40%

How do you resolve missed deadlines, un-kept commitments, unmet expectations, and rude or disrespectful behavior? Whether dealing internally or with outside vendors, most of us don't confront these and other important "accountability" issues.
Today we'll look at what to do when someone disappoints you, make sure that you are confronting the right problem and examine how to do it properly. A national poll of leaders in more than a dozen industries found that their top people outperform the bottom by a factor of 8 to one. Yet lower performers often make about the same amount of money. What does that cost in morale and lost productivity? Shouldn't laggards be confronted?
In the column that follows you'll understand that confrontation and holding someone accountable doesn't have to be abrasive. When handled correctly, both parties are candid and respectful and talk openly and honestly. As a result, problems are resolved and relationships actually benefit. At the end of the written column attached, you'll find a few thought provoking questions you may want to review with your team, strategic partners, suppliers, your coach or mentor.
In their book Crucial Confrontations, authors Patterson, Grenny, McMillan, and Switzler said: "When an IT group improved confrontation skills by 22 percent, the group's quality improved 30 percent, productivity climbed almost 40 percent and costs plummeted 50 percent." Wouldn't you love those same results?

You'll finish this session knowing what the lack of properly confronting employees, outside venders and strategic partners is costing your organization as well as who and how to respectfully and unemotionally confront those people who are missing deadlines, not keeping commitments, failing to fulfill expectations, or exhibiting rude or disrespectful behavior?
To read the entire column go to www.TheDreamSpeaker.com

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[yvonnerisheq]

This guy sure likes to hear himself speak