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Anatomy of a Social CRM Profile in Salesforce.Com

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Uploaded by on Aug 10, 2009

Service-Push's new suite of Social CRM Products for Salesforce.Com illustrates how to link Twitter, LinkedIn, and Facebook information about your customer right within Salesforce.Com. Attached are a high level suite of features:

Lookup Twitter, Linkedin, and Facebook information regarding your Contacts.
Automatically Monitor Customer Conversations.
Seamlessly Create Leads from Twitter
Import Twitter Conversations into Lead or Contact Records.
Import Facebook Profile information into Lead or Contact Records.
Track Lead Source Information as a Facebook, Twitter, or Linkedin Source.
Track company conversations.
Lookup Company Fan Pages.

To learn more visit: http://www.service-push.com

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