Simplilearn: 4P's in Service Management: People, Products, Partners, and Processes | ITIL Training

Simplilearn Solutions (http://www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning.
Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 Foundation and ITIL V3 Intermediate training and certification worldwide.

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Features of Simplilearn ITIL V3 Foundation exam training:
-2-day classroom workshop with APMG accredited courseware
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Transcript for 4 P's in Service Management:
The term IT Service Management (ITSM) is used in many ways by different management frameworks and organizations seeking governance and increased maturity of their IT organization.
The Standard elements for most definitions of ITSM include:
• Description of the processes required to deliver and support IT Services for customers.
• The purpose primarily being to deliver and support the technology or products needed by the business to meet key organizational objectives or goals.
• Definition of roles and responsibilities for the people involved including IT staff, customers and other stakeholders involved.
• The management of external suppliers or partners involved in the delivery and support of the technology and products being delivered and supported by IT.
The combination of these elements provide the capabilities required for an IT organization to deliver and support quality IT Services that meet specific business needs and requirements.
There are four perspectives ie "4P's" or attributes that drive the concept of ITSM.
• First is, Partners or Suppliers Perspective: This Takes into account the importance of Partner and External Supplier relationships and how they contribute to Service Delivery.
•Second is, People Perspective: This is primarily Concerned with the "soft" side -- IT staff, customers and other stakeholders e.g. does the IT staff have the correct skills and knowledge to perform their roles?
• Third is Products or Technology Perspective: This Takes into account IT services, hardware & software, budgets and tools.
• Fourth and final perspective is Process Perspective: This Relates to the end-to-end delivery of service based on process flows.
Quality IT Service Management ensures that all of these four perspectives are taken into account as part of the continual service improvement of the IT organization.
It is the same when designing new or modified Services themselves, in that these four perspectives need to be considered and catered for in order to enable success in its design, transition and eventual adoption by customers.
E-mail support@simplilearn.com to know more about our ITIL V3 Foundation and ITIL V3 Intermediate exam training courses worldwide or call now! on +1.770.881.8180

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