Lynn O'Neil from New York Life Insurance's call center in Tampa

Tampa was the location for the 2nd of CCNG's Call Center Optimization Forum series 2010. Attendees heard from industry experts on various Best Practice topics and engaged in networking discussion groups with peers to exchange ideas and experiences around these Best Practice topics including Quality Monitoring, Customer Experience Management, Hiring and Assessment tools, Customer Feedback and Surveys, Workforce Management. CCNG partners presenting included VPI, Pipkins, Cicero, MindShare, FurstPerson and The Call Center School...as well as a host presentation from Arizona Public Service. The on-demand webcast details at CCNG.com include -

· CCOF Phoenix post event video clip - http://tinyurl.com/y7qh9wj

· 2009 CCOF - http://tinyurl.com/2b2e63a

Presenters included Lynn O'Neill, AVP Customer Care - New Yor Life, Maggie Klenke, The Call Center School, Jeff Furst, President - FurstPerson, Bob Webb, VP Sales - Pipkins, Neil Crane, VP - Cicero, Erich Dietz, Director Sales - MindShare, and Patrick Botz, VP Marketing - VPI.

More contact center best practice content located on CCNG's webcast channel - Contact Center and Customer Care - http://tinyurl.com/y2omdqn

Category:

People & Blogs

Tags:

• Call Center
• Contact Center
• Customer Service
• Customer Care
• CCNG

[fallout766]

OneyNG's sister?