The singing service management evangelist sings about the benefits of a common language

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Uploaded by on Aug 19, 2010

To hear more from Robert, visit his blog at http://community.ca.com/blogs/itil/default.aspx. For more information about CA Technologies' approach to ITIL visit http://www.ca.com/ITIL. What does a swagman and an ITSM Evangelist have in common? A common language that can be used to communicate the value and delivery of IT with the business. Has your understanding of ITIL been a common IT language with the business when it should be that of the business.

Listen to the singing evangelist and rate him on the possibility of auditioning for American Idol.

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  • Dude, you should mind your hats "dags". 

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