Auto Windscreens Uses Metrix Field Service Software to Become Top Service Provider in the UK

Metrix client Auto Windscreens was named the "Best Performing Service Provider" for its sector and second best performing call center in the country at the 2011 "Top 50 Call Centres for Customer Service programme" organized by Call Center Focus.

Auto Windscreens incorporates Metrix Service Management Software into its customer care program through a closed-loop process that enables the highest level of compliance, visibility of client information, and customer satisfaction. Their program is anchored by real-time data communication between customers and its networked mobile workforce. Clients initiate service calls online and mobile technicians get real-time access to customer data and the ability to process service requests in the field.

For more information, please visit http://www.metrix.com.

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Tags:

• Auto Windscreens
• Metrix
• field service software
• service management software
• customer service
• service provider
• call center
• call centre
• customer satisfaction
• mobile technicians