Kraig and Alex talk demonstrate the latest innovation for the Service Cloud: Salesforce CRM for Twitter. Frank Eliason, the Director of Digital Care for Comcast (aka comcastcares on Twitter) discusses how Twitter is an integral part of Comcasts customer service strategy. Part 4 of 8 from the Cloudforce Event, held in New York City March 23rd 2009.
http://www.salesforce.com/servicecloud/
Pretty cool
jennyhyc 1 year ago