Above-Average Customer Service - #486 Boaz Power TV

--- A Make-People-Feel-Important Affirmation ---
I go the extra step to make people feel important
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The other day I was in Longboat Key, Florida, on the Gulf Coast, just outside of Sarasota, for a speaking engagement.

The event was at the beautiful Longboat Beach Resort. This is an incredible place. The beach is amazing, the huge swimming pool is beautiful, the surroundings are magnificent.

When I checked in at the Longboat Beach Resort, they did something amazing. It was a great example of above-average customer service. I was simply blown away. I think there is something we can both learn from what happened to me there.

It's a great example of why some companies seem to get more business while others just push it away.

When I drove up to the Longboat Beach Resort, there was a guard house. The gentleman at the guard house simply asked if I was a guest and what was my last name.

He heard my name one time and told me where to drive in order to check in. I did so and, when I walked up to the front desk at the Longboat Resort, I told the clerk that I was there to check in.

He asked me what my last name was, and I told him "Rauchwerger". He responded, with enthusiasm, "Oh, yes, Boaz, we've been expecting you!" I almost fainted.

I said, "How did you know that I was going to be here?" He said, "The gentleman at the guard house called as soon as you arrived."

Oh, my gosh! I've stayed at fancy places all over North America. I don't recall the last time I felt so shaken by a level of customer service that was so amazing. How long did it take them to do that? About 10 or 15 seconds.

But what an impression! And look at what happened. I'm now talking to you about their resort in Longboat Key, Florida. Isn't that amazing?

So, what can you and I do in our companies, in our businesses, to show a higher level of customer service and make people feel special?

If you have a company, and a receptionist or a secretary who passes phone calls along to you, why don't you make sure that person first relates to you who is on the line. So, when you come on the line, you can say, "Hi, Mary" or "Hi, John".

You will shake people up. They will know that you're taking the extra step to make them feel important.

I hope to see you Wednesday morning on Lifetime Television on The Balancing Act, 7-8 a.m. Easter and Pacific time.
If you wish to book me for a speaking event, my number is 619-723-3007.

You are special. You are unique. You are destined for greatness. You are a Champion!

Note: Coming, October 7-8, is my Prosperity Summit with Mike Richardson in Newport Beach, California. This is intended to be a small event, with personal attention to every attendee's future success. Here are the details: www.prosperitysummits.com

Category:

Education

Tags:

• Longboat Florida
• Longboat Beach Resort
• customer service
• get more business
• Above Average