IRS Telephone Service Declines - Taxpayer Advocate Service

This message is from Nina Olson, the National Taxpayer Advocate and your voice at the IRS. It is one of a series of videos discussing some of the most serious problems facing taxpayers, as described in the National Taxpayer Advocate's Annual Report to Congress. NOTE: the link for the TAS website mentioned in the video has changed to http://www.taxpayeradvocate.irs.gov.

In this segment, Ms. Olson identifies the IRS's declining ability to answer telephone calls as the most serious problem facing taxpayers.

The Internal Revenue Code requires the National Taxpayer Advocate to submit an Annual Report to Congress each year, identifying at least 20 of the most serious problems facing taxpayers and to make recommendations to resolve those problems.

For more information on the report, visit: http://www.irs.gov/advocate/article/0...

The Taxpayer Advocate Service (TAS), an independent organization within the IRS, is Your Voice at the IRS. TAS helps taxpayers resolve problems with the IRS and recommends changes that will prevent the problems. For additional information, please visit http://www.irs.gov/advocate/.

To learn more about TAS, and your rights and responsibilities as a taxpayer, visit our website at http://www.taxpayeradvocate.irs.gov/.

The IRS YouTube Channel can be found at:
http://www.youtube.com/irsvideos/.

(This video is closed captioned.)

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News & Politics

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