Love Your Customers: Helen from Eden Plaza Cafe
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Uploaded by getsatisfaction on Feb 9, 2011
Much more at http://www.getsatisfaction.com - We interviewed Helen of SoMa's Eden Plaza Cafe, affectionately called "Honey Sweetie Baby" by her loyal customers. Watch the video to learn more about how Helen has managed to keep her business thriving for 18 years, how she deals with negativity, and her advice for other businesses that want to love their customers.
To see how much Helen's customers love her back, check out Eden Plaza Cafe's Yelp page: http://www.yelp.com/biz/eden-plaza-cafe-san-francisco
- 5 likes, 1 dislikes
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dedication... every single day for years and years!!! wonderful inspiration, thanks!
maheekat 1 year ago
she's got it right - being nice to customers is fun and not hard to do. it's community-building, and smart business. i work at trader joe's, and customer experience is top priority. in my judgment: no wonder we've maintained a "neighborhood market" vibe with 110 stores.
conjuredaudience 1 year ago
It's hard to overstate how good Helen makes everyone feel who comes into her deli... she creates a bond with her customers. Not a hard concept to understand, hard to deliver, really hard to do it day-in-day-out for as long as she has.
jeffnolan 1 year ago
Love you honey!
kevperro 1 year ago