Jiffy Plumbing & Heating is a full-line residential and light commercial mechanical, plumbing and remodeling contractor serving over 10,000 clients annually in the greater Washington DC metropolitan area. By approaching service, repairs and replacement operations from a volume standpoint, we are able to consistently offer quality low-cost jobs for home or business. Jiffy Plumbing & Heating serves the Washington metropolitan area and southern Maryland with a fleet of approximately fifty vehicles. We are active members of the Metropolitan Washington Plumbing, Heating & Cooling Contractors Association (MWPHCC). Additionally, our seventy-five employees participate in events such as Christmas in April and Toys for Tots, and Hurricane Katrina rebuilding efforts.
In all work that we do to help the public and our customers, there are six bedrock principles upon which our customers can rely. Jiffy's unique Customer Bill of Rights is as follows:
Reasonable rates
Prices quoted up front
Free estimates
Work area left clean
Minimum disruption to schedule & household routine
No weekend, night, travel or overtime charges
We have developed a high degree of employee awareness for our CUSTOMER BILL OF RIGHTS, and a large amount of public notice. If, as they say, imitation is the most sincere form of flattery, our competitors who are now beginning to imitate our Customer Bill of Rights flatter us. Our employees are guided by these principles and understand the true basis of our businessYOU, the consumer.
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