Continuous improvement short stories - part 1 of 4 (introduction)

James Crawford of Touchpoint Change Consulting talks about the need for continuous improvement in business. Paying attention to the detail and engaging all of your people pays dividends.

After the introduction, there are five short case study stories. Each illustrates a useful tool or technique and shows it can be used to streamline business processes and deliver more of what customers want - and save money at the same time.




The talk was about 20 minutes in length so the video is presented in 4 sections. See www.TouchpointChange.co.uk for more information.

Category:

Education

Tags:

• Continuous Improvement
• Lean Thinking
• Kaizen
• Staff Enggement
• Case Study
• James Crawford