http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com
America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.
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How to Deal with the Foreign Accent
This program explains that all callers are created equal and offers techniques which will make communications easier with foreign language customers. Realistic vignettes and characters make this program a powerful sensitivity builder.
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