Call Center Performance

Visit http://www.CallCenterCafe.com and use this tool to improve morale, increase performance, and achieve your goals.

Category:

Howto & Style

Tags:

• call
• center
• perofrmance
• outsourcing
• employee
• morale
• achieve
• goals

[Kg277]

yeh frakking call-center games.. Dumb, manipulative creating competition where none is required just breeds hostility down the road. Just another way for managers to control you.

[gc3833]

@Kg277 you are bitter, you need to see somebody about that!

[Kg277]

@gc3833 No not really. These call center jobs are pretty much manipulative assembly-line-in-the-head organizations. You have to be micromanaged or play these stupid games. I wonder if there are any of those team bonding exercises here? Perhaps they all are! I have no desire to bond with people that I would not normally associate with.

[gc3833]

@Kg277 LOL doesn't sound like many would "Bond" with you. :-)

[shakenama]

I wouldn't depend to much on the games to promote moral.

We had competitions in our CC, but the games don't show the agents that you care. Being there for them, stopping by their cubicle, taking time to talk to them, and giving them a small gift... showing them that you care, thats the real morale booster

[gc3833]

Right but when you do both you get twice the result.

[eastcoaster54]

@gc3833 your damn straight heis bitter. he works ata call centre. sodo I and I have these games too... it justadds tothe stress....

[Kg277]

@gc3833 They're not supposed to!! A fake family of the lowest caliber folks. Thank god they won't bond! You got a tough challenge, even you said so yourself. Most agents don't want to be there. And people the don't wanna be there just do the minimum, and have no ambition. The worst of the lot!

[uthred08]

Hey dealing with 150 people a day can wear you down. Screw all that, dealing with the general public can drive you mad.