ONKYO TX-NR5007 No sound problem

Onkyo TX-NR5007 no sound problem. I'd get no sound when I turn on the receiver from standby mode the first time. I have to turn it off and on again to trigger the relay to turn on the sound. A lot of people are having this some issue, and no fix from ONKYO yet. Is this what you'd expect from a $2699 TOP OF THE LINE receiver??

Category:

Entertainment

Tags:

• Onkyo
• TX-NR
• 5007
• Receiver
• problem
• no
• sound
• handshake
• defect
• defective
• 9.2
• 3007
• 1007
• relay
• clicking
• click
• audio
• dropouts

[viperflyer]

MrRichardyc: Did you have video output when experiencing no audio? Did your Onkyo's problem went away on its own or did you have to send the unit for warranty repairs?

I have the same problem, but in addition I don't get any video either. I have done hard reset / soft reset and at the same time, I have kept the receive on for half an hour and still I don't see any change.

[MrRichardyc]

@viperflyer sounds like you might have a bad HDMI board...send the unit to service center to get it fixed before your warranty expires.

[MrRichardyc]

the new firmware just came out today 12/22/2009, it should fix this no sound problem. Youtube won't let me link the site, just goto the Onkyo international support site, you should be able to find it there.

[undead567]

For Product Support Team Only:

1-800-229-1687

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[MrRichardyc]

I am waiting for the next firmware, hopefully it will fix this issue, or I will have to send in my unit. I know one owner has his unit in the region repair center for over 2 months waiting for a part, so I don't want to send it in yet and just have it sit there for months.

[undead567]

Did you update firmware from the Onkyo site? give it a try might solve this problem let me know the outcome.

[MrRichardyc]

yes, updated to the latest firmware, hard reset, did not fix the problem. Lots of owners are having this problem and audio dropouts and no fix or acknowledgment (like this problem doesn't exist, that's why I made this video for all to see) from Onkyo as of 12/21/2009.

[cptcrunch51]

Onkyo has a major problem with a board failure. I took my TX-NR1007 in for service and the service center wouldn't accept it - all his space is full of Onkyos with the same no sound problem. He said it takes a month or better to get the board from Onkyo to do the repair and units are coming in faster than he can repair them. Come on Onkyo. Post something about this and stop ignoring the problem.

[mraiwa1000]

How is it a "NO SOUND PROBLEM" if theres no sound?

[altrap31121]

This is also a problem on my onkyo TX-NR3007. and nothing on thier support site?

[C10011]

Sometimes resetting it seem to work, but not all the time... To reset, turn the receiver on, then press VCR/DVR source button, then while holding it down, press the ON/Stand by button. It will flash CLEAR then turn off. Turn it back on, make sure the signal is matched to the source button (for example, HDMI to DVD/BD, etc). Sometimes this kicks it back on, but all your preset values are erased...

[C10011]

This is a common problem with Onkyo receivers... It does not matter if the firm ware is updated. It just happened to mine today. It is likely an issue with the DSP board or the DAC, as the video from HDMI still passes through, but there is no sound from ANY source, even radio. On the display screen of the receiver, NONE of the speakers indicators light up... The signal goes in but due to either the DSP or the DAC issues, the chain stops before the receiver can pass the signals to amps...

[AndyMutz]

@AndyMutz

come, not came.

and since yesterday, the sound won't come back at all.. not even after ~100 off/on cycles :(

[AndyMutz]

i have a TX-NR3007 and more or less the same problem now.

owning the receiver for a little over 2 years, i get no sound after turning it on but in my case it doesn't help turning it off and on again once. i have to play the game for like 50 times for the sound to came back. :(

[nelsonchan123]

I have a TX NR 707, I have the same problem. Everything works fine except no sound. :(

[daniellopezd]

Did yo fix this? I have the same exact problem with the TX NR-609... the only difference is that I have to turn it on and off like 10 times for it to "click"