Dyson vacuum problems

What you get when you buy a $600 Dyson vacuum. After three tries to fix the problem of a really loud grinding noise Dyson still has yet to fix the problem and refuses to give us our money back or replace with a new vacuum. We just wanted people to know that Dyson does not stand behind their product and that their 5 year warranty is worthless when their company does not fix the problem and refuses to give a refund or replace with a new vacuum after working with them for a month and a half.

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People & Blogs

Tags:

• Dyson
• vacuum
• problems

[j31101]

My recommendation to anyone that is going to buy a dyson make sure you buy it from someone that offers a warranty of their own or from a company that will take care of you since dyson will not be there for you when you need them most.

[j31101]

Well we just got our vacuum back for the fourth time and it still makes the same loud noise so we called dyson and they told us that is how it is going to be and they would not be willing to help us and they would not fix the problem. Talk about bad customer service.

[j31101]

We have had our vacuum in 4 times now they have replaced the belt 2 times the belt bar 3 times and the bet bar motor. Dyson refuses to give us a refund or provide us with a new vacuum even after four tries to fix the vacuum we have been without a vacuum for almost two months why Dyson tries to fix the problem

[oseis572]

I have had this vacuum for 4 years and the noise recently occurred. The sound turned out to be some minor buildup of corrosion and quite a bit of Husky undercoat on the belt drive gear. Scraped the crud out with a jewelers screwdriver and pulled the hair out with a needle nose pliers and blissful quiet operation returned.

[sockosockosocko]

bought a new dyson 33. on first run, horrible grinding noise started the first time i nudged up against a piece of furniture. and i mean nudged. took it back. got another one. second run, SAME noise happened in same scenario. FOUR hundred dollars for this?!

[sdahbour]

I was happy to find this video because I had EXACTLY the same noise. I have pets, so the beater bar is always wrapped in pet hair - I cut that off regularly. That definitely helps the noise. But today, it was particularly bad. I found that the gear on the brush motor that drives the belt that turns the brush was absolutely caked in hair (I've never cleaned that gear). I ended up disassembling down to the motor, cleaned it, and now there's no grinding noise at all!

[vacuumdude123]

@j31101 the british one is completely different infact the oposite of what you made them out to be

[LacyBug22]

This JUST happened to me. I took the brush and belt off, and there was a TINY rock between the belt and the rotor. Picked the little guy out and the Dyson returned to normal. Only tool needed was a coin to take the bottom plate off. No phone call, no road trip.

[RosaBeha]

A friend of mine wanted to buy a new dyson, his old one dies this days. So far he is not deaf and he has a lot of dust bunnies under his furniture.Thanks to your videos on youtube and your shared experience he now looks in another direction.

[aerotsaperdokoydono]

You buy a MIELE vacuum and you have no problems at all

[CompCrasher86]

mine did the same thing and it was the lower motor that drives the belt bar. I took the belt off and got clicking/grinding when I tried to spin it by hand. A new motor down there should have fixed the problem unless it was installed improperly I just took mine, cleaned it out with electronics cleaner, and put it back in and voila no more grinding noise

[visvamoorthy]

open the spinning brush using the coin swiitches and then clear put the mess easy :)

[phantom62610]

I agree, I was in a vacuum shop today to do some maintenance on my Riccar (that is 18 years old and still running strong). There were 16 vacuums ahead of my for repair. 13 of them were DYSON !! Convinced me to never buy one.