Why DirecTV sucks

I've had their HD service for a couple of years now. And I frequently get video like this. Sometimes it goes to a black screen the signal is so bad. Many times it misses recordings on the DVR entirely, or it records all dead air, or shows are so messed up they're unwatchable. DirecTV is doing absolutely nothing about this. If you complain loud enough or threaten to cancel they give you a temporary discount on your bill.

It's only on the HD channels, the standard definition channels are very reliable, but I moved to DirecTV from the cable company because I wanted more HD content, so I don't see that as having much worth. It affects all HD channels equally.

It has nothing to do with weather as you can see. I was showing a DVR recording, but it was from minutes earlier. The dish is calibrated and has a clear shot to the sky with absolutely no obstructions. We're on our second HD-DVR box and still we constantly have to hit the reset switch. That will solve the problem for anywhere from 10 minutes to 10 days, completely at random.

We've complained numerous times, and they never do anything because hitting the reset button will solve the issue. Sometimes it will function perfectly for 6-8 weeks at a time, and other times, it won't go a day without major problems for weeks straight.

How they can in good faith charge customers for this garbage is beyond me. You can either provide reliable, quality service, or you don't have a product to sell. There's no third choice that doesn't involve screwing your customer base. I was hoping to wait out getting FIOS in my area, but since that could be "any time this decade", I'm reluctantly going back to the cable company.

Category:

People & Blogs

Tags:

• directv
• sucks
• fios

[SimX9000]

hey dumb fuck, maybe you could invent a Satellite than can penetrate through heavy rain. My signal works 99.9% of the time, fucking cry babies when the TV goes out for a few min during heavy rain. How do you the cable company gets there channels?

[thewraithl98]

@SimX9000 Again, as I commented on other people's comments, it was not raining. The signal dropped all the time, completely unrelated to the weather. It would at times work flawlessly for months, and at other times not work well for 24 hours straight.

[74steve66]

you idiot x2, your satellite was probably down cuz the weather and hd tv have a 1280x800 aspect rasio your tv just piece of shit...its square and projection really ant hd

[thewraithl98]

@74steve66 Did you even watch the video? I walked outside, and it was a perfect, sunny day. Yes it was a DVR recording, but from a few minutes before the actual recording as I note in the video. And it was obvious based on the dry ground that there had been no recent weather, period.

Additionally, the typical aspect ratio for HD video is 16:9. 1280x800 is incorrect . The TV is 4:3 aspect ratio, however the black bars at the top and bottom are because it's displaying in 16:9

[Unmatchable3]

Get Verizon fios theres no problems with Fios

[thewraithl98]

@Unmatchable3 I switched to FIOS this spring the second it became available. MUCH better

[sallymeow1]

it was probably raining at 11:58 am I correct? its 12:35 when you recorded

I hate direcTV though

[boo101895]

DirecTV  way better than att uvrse

[RobTiff0818]

@thewraithl98 What were your satellite readings? Did you call D* to get them to re-tune your dish? Why complain and upload video, instead of fixing the problem. Line of sight issue with trees? Buildings? If not, re-tune your dish, and you'll be set.

[Degradeddrummer666]

It could be a loose or bad connector more than likely it's just out of alignment. I'm a technician for Directv so trust me I know. And plus you showed a recording which could have been recorded the day before during a bad storm. Not saying it was just saying your argument holds no water dude. People bitch about shit they don't even know about. Could be a clear barrel problem. like I said it could be alot of things.

[Degradeddrummer666]

Your dish is out of alignment or shooting through a tree dude. Get someone who knows how to install it properly and you wont have any problems.

[Unrulypanda]

@Unmatchable3 I actually did switch to fios this spring, the second it became available in my neighborhook