Future of hotels and hospitality industry: how hotels fail their guests and how to be the best hotel in town at almost zero cost. How to run a successful hotel for business travellers.

http://www.globalchange.com Many hotels dont understand travellers. Tired travellers need better service. Hotel problems in reception, checkin, checkout, poor room facilities. How to improve hotel customer service. Speeding up hotel checkin. Problems with payment systems. Wasted time in guest registration and payment for extras. Internet charges should be included as business expense in bill. Simple ways to improve customer satisfaction in hotels. Make sure desk is large enough, with power sockets, high speed internet included, iron and board, fridge with room for own food. Comment by Futurist keynote conference speaker Patrick Dixon.

Category:

Travel & Events

Tags:

• airlines
• aviation
• budget
• business
• holiday
• hospitality
• hotels
• leisure
• low
• package
• price
• restaurants
• tourism
• travel

[IoannisSPantelidis]

HA ha thats priceless thank you Patrick I had a great laugh. Hoteliers should listen to some of the truths... There are numerous technological solutions to resolve some of those issues and for most all you need is common sense. In the UK even 5 star hotels dont give wifi as part of the room rate so for those of you reading in the US things are a little different in Europe (sadly) yep we have little local cafe's offering free wifi yet our 5 star chain hotels cant even be bothered ...

[pjvdixon]

@IoannisSPantelidis Yes totally ridiculous that a $600 a night hotel charges extra for web access!

[pjvdixon]

Hotels: most important thing is to see what you offer through guest eyes - smallest things often make the most enormous difference. This video is about the needs of busy business customers - and should NOT be applied to - say - a holiday resort.

[pjvdixon]

Thanks - sometimes I am a little slow with 11 million site visitors on my sites. You can contact me easily on the globalchange site.... click on banner on my main YouTube page.

[ebachelor99]

This guy should either build his own hotel or stop staying in cheap hotels and pay more to stay in a 5* luxury hotel where all his business requirements are met. You pay peanuts you get monkeys bitch.. ; )

[msroches]

It seems that have comments for almost anything and everything out there. Goes to show that being a doctor doesn't necessarily make you smart considering all this was common sense and would have taken less time to think about it logically then make a whole video.

On a final note I must say I looked at your website and a couple of your other videos and can confidently say you are clearly suffering from delusions of grandeur. Stick to what you know best. Hospitality is clearly not one of them!!

[jeffgerman]

Nothing would make this guy happy. He is a very bitter person with a lot of issues. Imagine being married to this guy. I feel sorry for his wife and children. Imagine being around this every day. Pathetic.

[fuzzluvver69]

Wow - how unbelievably ignorant. Don't think I need to say any more...

[jerseyjeepchick23]

You sir are a delusional miserable ass. Go stay in someone else's hotel because if you come to mine you are getting the worst room at the highest rate. Guests like you are impossible to please and don't WANT to be accommodated; you'd rather just be the miserable asses that you are. Go work at a hotel as a front desk clerk BEFORE you start acting like a pompous ass and criticize everything.

[slingerlandstyx]

@pjvdixon

What kind of cheap-ass hotels were you staying in that DIDN'T have free internet or an iron in the room? Also, I agree with the few people that said you need to manage your time better. Five minutes before you're scheduled for a conference call? Lame. Lack of planning on your part does NOT constitute an emergency on mine. I'll do what I can, but if you lose out for being late because you didn't go to check in 5 minutes before your call, its your own damned fault.

[slingerlandstyx]

P.S. - We're not out to make a guest's life miserable. Really. But for you, I doubt I'm the only one that would make an exception.

P.P.S. - The swiping of your credit card at checkin? Required of us by your credit card company. If somebody disputes a charge by claiming they never stayed at a hotel, the hotel has proof they were there. Happens more often than most realize (and would happen MORE often if we didn't take precautions), so hoteliers can't take you for your word.

[slingerlandstyx]

OMFG...  Just die. Die now. And if thats too much to ask, Don't EVER come to my hotel. We accomodate a majority of the things you're asking for, but good lord, man... The only thing worse than you, to a front desk clerk, is the guy that comes in at 4 in the morning, wanting to be able to only pay for one night, in order to check out the NEXT day, and only pay bottom dollar (i.e. less than half of what the normal rate is) because he isn't planning on using any of our amenities.

[Manon88]

Try working in a hotel for a change, jackass.