Tom Shay asks about Macy's and where their 'ship' is going

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Uploaded by on Aug 4, 2008

Tom Shay visits Macy's flagship store at the corner of Broadway and 34th Street in New York and asks small business owners to observe the scenario of Macy's trying to decide what type of business they are.

Tom's suggestion is that the small business owner needs to determine what type of customer they are looking for and suggest that viewers look at Tom's presentation entitled, "Your customer doesn't live here anymore". www.profitsplus.org

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Education

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