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ConnectSphere ITIL - What is Service Management.flv

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Uploaded by on Dec 21, 2010

This introduction covers what is a service and what is service management through the eyes of Alex for a mobile phone service. It introduces the ITIL best practice framework that is used by service providers around the world and ISO/IEC 20000 the international standard for IT service management.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. © Crown copyright material is reproduced with the permission of the Controller of HMSO under the terms of the PSI licence C2007001939

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Education

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