Dell Latitude XT3 Tablet side by side example of good and bad stylus digitizer - FOLLOW-UP

Follow-up after Dell replaced LCD from previous video. Same results. This video is showing two Dell Latitude XT3 tablet received from factory as replacements for the XT2's that were having digitizer errors. Both running Dell factory installed Windows 7 OS, software, and drivers direct from Dell. One XT3 digitizer seem to function correctly while the second re-homes the mouse curser to the upper left hand corner when moving from pen/stylus to mouse. Sometimes the mouse will actually hang, become stuck, in the upper left hand corner and the user cannot drag mouse curser away.

Category:

Science & Technology

Tags:

• Dell
• Latitude
• XT3
• digitizer
• stylus
• pen
• problem
• re-homing
• upper
• left
• corner
• bad

[SeanStaplesIT]

The XT3 is still with Dell and their engineers have not figured out the problem. We needed to move forward and requested full refund of the original order as of the week of Dec. 19, 2011.

[nicholn]

I have a new XT3 doing the exact same thing. If I go into Tablet PC settings and turn off "Use your finger as an input device" it quits misbehaving. I have a colleague with a new XT3 that isn't doing this. Any updates from Dell?

[SeanStaplesIT]

@nicholn - The XT3 is still with Dell and their engineers have not figured out the problem. We needed to move forward and requested a full refund of the original order as of Dec. 19, 2011.

[SeanStaplesIT]

The Latitude XT3 still resides with Dell. More touch screen engineers have been working on it and have not identified the problem as of yet. XT3 manufacturing may start again in near future or next gen/update could be likely.

[SeanStaplesIT]

The XT3 still resides with Dell. It has moved from the hands of two different Technical Analysts | Sales\Executive Escalations personnel and now seems to be in the hands of touchscreen specialists (engineers). While at Dell since Nov.4 they again tested software, replaced LCD, LCD Bezel, LCD back cover, and LCD cables. Problem still remains.

[SeanStaplesIT]

FedEx: Nov 3, 2011 11:00 AM | Delivered | ROUND ROCK, TX

[TheEcoWin]

Is it possible to get a review of the Dell Latitude XT 3 from your side? I would like to know how precise the pen tip is in tablet mode (above all at the edges) as well as heat development und fan noise in tablet mode while in moderate use. Would appreciate it very much! Would even pay for the review.

[SupaPoopaScoopa]

Dell must have invested silly money into Intrig to continue to use them again and again even after they have continued to have huge problems for years! I'm mean seriously why have they not used Wacom the industry standard?!

[SeanStaplesIT]

System sent back today for second trip to Dell, FedEx overnight!

[SeanStaplesIT]

Follow-up continued part 3 of 3:

4) The loss of confidence the we have for the technical competence of Dell to solve warrantied hardware in a timely manner; 5) The magnitude of time involved and lost during this endeavor.