A Practical Guide to Implementing ITIL Application Support -- Step-1 See the Opportunity

See the opportunity that application support is an important and costly service where 80% of the cost of an application is spent in maintenance over the life of the application while only 20% is spent on its development. Recognizing that, application support is an area within IT where significant cost savings can be achieved and is an area of opportunity for IT to demonstrate measurable value to the business.

Category:

Science & Technology

Tags:

• ITIL
• App
• Support