Effective Apology - BK Business Book by John Kador

EFFECTIVE APOLOGY: Mending Fences, Building Bridges, and Restoring Trust, by John Kador

Berrett-Koehler Publishers (Spring 2009 release)

Every leader, every businessperson, every professional, indeed everyone who works finds the need to apologize from time to time. Yet few of us know how to apologize effectively and, as a result, we fail to do so or bungle the apology. This book makes it easy to apologize effectively.

The book offers detailed guidance to every facet of crafting effective apologies in all situations, including when to apologize, when not to apologize, the rules of effective apology, the art of apology, apologizing on behalf of an organization, and how to make apology stick.

John Kador's nine previous authored books with McGraw-Hill and Wiley have sold over 250,000 copies collectively.

Category:

Education

Tags:

• business
• managment
• leadership
• apology
• John
• Kador
• trust
• mending
• fences
• building
• bridges

[dezfragge]

Thx. I just apologized to an old friend and acknowledged how valuable he is in my life. :)

[jvnsva]

Really moving. Apology is far more than just a gesture. Thanks for this!