Breakdown - a movie about customer experience

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Uploaded by on Jan 7, 2009

http://www.michaelleander.com
This 2 minute movie is a vision. But a vision that could have become reality a long time ago - if only marketers were more keen at understanding the importance of customer insights and the significant value of word of mouth.

More: http://www.michaelleander.com or similar videos on http://www.marketingtelly.com

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Uploader Comments (MichaelLeanderNielse)

  • sorry - the film is really old.

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  • The way forward is to deliver anticipatory service. That's the experience customers will remember.

  • This is great! Is there no way we can see a larger version?

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