Customer Service Training Tips : Being Too Casual in Customer Service
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Rule#1: Be nice ONLY to polite customers. #2: Make rude customers feel stupid by offering a smile as they yell at you. #3: If a rude customer wants you to check the backroom for an item that is out of stock, take that time to go into the back room, have a seat, take a nice 3-4 minute break, and go back to the customer empty-handed (even though you did, in fact, find the item they were demanding you search for). #4: Always let the red-faced customer be aware of your indifference to their plight.
AngryOpiumWhore 2 years ago
Ha ha! I can't believe he asked if she wanted it sent to her "crib"!! It surprises me how these people get a job. Thanks for your videos. I just wish that they were all in a 10 minute format rather than 1 minute here and 1 minute there. But either way, thanks for doing all of this for free. Best wishes
OCBspain 2 years ago