Systems and Checklists
by Mike Mahoney | www.CoachMikeMahoney.com
617.980.9025
Today I went to an Au Bon Pain coffee shop in Greater Boston and witnessed one of the things that truly make them successful.
The manager was at the counter using a checklist called the opening checklist.
You see with a checklist, you are able to deliver a consistent process to the consumer and along the way deliver it without stress and burnout.
Do you have systems? Do you have checklists? Are you just winging it?
You see when you have systems, you will know what to say to a customer/client and you will know how to process their transaction.
Listen in as I describe my experience.
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