7 Policies That Create WOW! DVD Training Series

7 Policies That Create WOW! DVD Training Series

Improve your organization's customer service and employee satisfaction. TVC introduces Chip Madera's new DVD blockbuster series 7 Policies That Create WOW!

This three-DVD series clarifies core policies that need to be initiated, standardized and enforced to create an environment of engagement and service excellence. Packed with helpful tips and compelling motivational advice, it's a training tool you must have.

Discover: * Defining moments that meet and exceed customers expectations. * Secrets to world class service excellence. * Customer service policies that create WOW's for your customers and employees. * Tips on dealing with demanding, angry or unreasonable customers. * How to build employee confidence when handling customers.

Features:
Three DVD set (110 minutes)
Trainer manual with tips on conducting effective customer service training sessions

Employee & Patient Benefits: * Employees learn how to provide world class service. * Service sets you apart from your competition. * Less employee stress when handling difficult situations. * Employees feel valued when appropriate training is provided. * Improved staff and patient satisfaction.

Call us toll free at 1-877-42LEADER to order TODAY!

Category:

Education

Tags:

• Customer Service
• Training
• Service Excellence Training
• Employee Engagement