BUTLER TRAINING - 2ND EDITION: GUILD OF BUTLERS & HOUSEHOLD MANAGERS
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Uploaded by Londonwaynebaby on May 4, 2009
Wayne Fitzharris, Director of The International Guild of Butlers & Household Managers, Presenting an overview of the Exceptional Butler Training Course. Including Royal Standards, Aspects of food & Beverage, Ensuite and VIP Presidential & Private Villa Service, Customer Care, Cultural Awareness, Problem Solving, Overcoming difficult situations, understanding and delivering guest expectations though each part of their stay.
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