Total Quality Logistics

What We Do:
Total Quality Logistics (TQL) is a premier third-party logistics provider. We partner with thousands of companies nationwide to facilitate their truckload freight movements. While our company doesn't own any trucks, our sales professionals arrange for authorized motor carriers to transport the goods of our clients.

Why We Do It:
For our clients, the benefit of our service is the ability to save them time and money. We take the burden out of finding dependable carriers to transport goods, monitoring the trucks until delivery and handling any obstacles that may occur while the goods are in transit. In turn, our clients are able to concentrate on their core business.

How We Do It:
Our dedicated sales teams develop trusted relationships with over 8,000-plus clients and our large network of carriers; and they work to maintain those relationships by negotiating fair rates with both the client and carrier. The Total Quality Logistics difference, and our competitive advantage, is our pledge of integrity and commitment to providing the highest level of customer service to our clients and carriers. At TQL, we are able to insure that our ethics are being upheld by living and working in line with the following winning principles:

1) Pledge integrity:
At TQL, treating clients and carriers with integrity and respect is paramount.
We pledge to provide nothing but the utmost respect and a high level of customer service to each and every client and carrier, regardless of industry standards.

2) Exceed expectations:
Our sales professionals strive to reach farther and work harder in order to provide service that is unmatched by any other organization in our industry. We set the bar incredibly high by providing round-the-clock availability and promising to find the best solution for each client's unique and individual needs.

3) Recognize the value of teamwork:
While each of our sales professionals run their own book of business, teamwork is an essential part of our everyday life at TQL. Each of our sales teams work together as a team to maximize individual sales potential and it's not uncommon to see team members banding together to lend help and support to their fellow teammates.

4) Be forthright about conflict:
While informing clients of conflicts or problems can often be a daunting task, we work under the basic principle that honesty is always the best policy and we will choose to do the right thing, even if it is difficult or uncomfortable.
This strategy has earned us a great reputation as an honest and straightforward sales organization.




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