Angry customer threatens legal action (Tech Support)

This customer signed up for a monthly dial-up account. Three months later he calls and asks why he was billed every month when he didn't cancel. He told our reception that he thought if we didn't cut him off, that he was using it for free. He demanded a refund and threatened to settle it legally. Listen to the conversation with our tech support manager which gets heated..

Category:

Science & Technology

Tags:

• angry
• customer
• tech
• support
• legal
• action
• threatening
• isp

[Wireheadking]

I hate it when foreigners do that - they call you up acting all intelligent and that you're in the wrong and then they mess up their case by changing subject and then they are shown up for what they are. Ignorant.

I'm not saying all foreigners are like that but a lot of them are.

[kenken3000]

A: hello are you the manager?

B: well yeah, the General Manager.

A: ok fine...

[shortexistence]

All he wanted was something free and he got it. I was not so nice at my call center job. I despised people like this. I despise ATT even more for sending my job overseas tho, the person who takes your calls at ATT has 250 bucks to throw at every account and the rules are so loose I could have done it to ever person that called in if I had wanted to. Make sure your nice to your rep and not an asshole or a complete retard.

[briansuck]

My General Manager won't even touch the phone. He just email the team manager and say "wth?". The team manager will email the Senior team and say "wtf?", The team senior will ask youngest unexperienced team member to take call. For self-development purposes.

[mardzzz]

nice solution.., the GM dominate the cx..,

[11aloalo]

All these comments r racists more than anything, he made his way through it and went away w 1 month free. Wonder how many languages do u speak bunch of morons!

[andyherts80]

I once had a lady walk into my shop and complain that her keys had scratched her phone...she demanded a new phone to which I said I wasn't resposible for damage to her phone and she could claim through insurance. She went mental and started swearing at me. I said 'stop...and let me talk...how dare you talk to me like that, being a customer does not give you the right to speak to me like that...how dare you'. Other customer looked over, she left the store red and embaressed.

[123147253698]

I GAVE THE GENERAL MANAGER A THUNDER HIGHFIVE THROUGH TIME AND SPACE! GLORIOUSLY DOMINATED!!!!!

[BlackCrescentBrigade]

@joshdaugherty1111

And what's even MORE saddening is that in your attempt to shed light on, and correct, the inability of "most Americans" to speak or write proper English, you misspelled "SHOULD HAVE". The contraction for 'should have' is 'SHOULD'VE', which in spoken English SOUNDS LIKE 'should of', but is not written that way. After seeing that, I wonder if you would be able to use "their-they're-there" correctly.

[joshdaugherty1111]

@Wireheadking Most Americans hardly speak or write proper English. Also supposedly it is one of the hardest languages to learn. I still think the guy should of called sooner, but his limited English lead him to believe it was fraud. Can't blame the guy. After all, most people don't even know which "their", "there," and "they're" to use and they were born here. Thats more saddening than this guy misunderstanding what monthly meant.

[jandean61]

HAHA!  C.S.R. is the american and the customer is the foreigner.ahha