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Dealing With Conflict

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Uploaded by on Mar 17, 2009

Available at http://crmlearning.com. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they need their own conflict management skills. Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers a proven method for recognizing and resolving conflict.

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Education

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