To kill time while waiting for the tech to work on the laptop, I just thought I'd record what was going on and mention the service that was being used. Join.me allows you to log into someone's computer for the purpose of troubleshooting, holding a meeting, or any other reasons you desire. The service is free and no signup is required. I'm sure there are plenty of other similar programs out there, it just so happened that this one was the one we were using.
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