8x8 Complete Contact Center

Move your contact center to the cloud with the 8x8 complete contact center solution.

A cloud-based call center provides a number of benefits over a traditional premises or hardware-based solution whther you have an existing or start up call center.

The 8x8 Complete Contact Center solution allows you to:

* Eliminate upfront or ongoing hardware and maintenance costs
* Quickly and easily integrate with your CRM (Customer Relationship Management software) and other internal systems
* Gain the flexibility to manage and monitor a virtual workforce

8x8 Complete Contact Center is a hosted call center solution that delivers greater agent productivity and flexible call center management at a fraction of the cost of traditional call center solutions.

Reduce Costs
* Avoid large capital investments and start-up costs
* Gain significant reduction in cost by eliminating the need for specialized hardware, software, and dedicated IT staff
* Eliminate the need for costly hardware and software updates. All updates are managed for you at no additional cost.

If you manage a seasonal business there is no need to maintain large facilities year-round, just add or remove the agents as needed.

There is no need to install software on the agent's desktop. All an agent needs is a phone, browser access, and a high-quality headset.

Integrates with your CRM
* The 8x8 Complete Contact Center delivers more than just calls or voicemail. Integrate chat, email and CRM capabilities, like screen pops and click-to-dial, and then route these customer interactions to designated agents, just like a phone call.

Integrate with popular Customer Relationship Management solutions like salesforce.com, NetSuite and others right out of the box, without the need for expensive professional service engagements.

This integration between 8x8 Complete Contact Center and your CRM or other internal tools can shave precious time off of every interaction saving significant telecom and payroll costs.

Easily manage a virtual workforce
Gain the flexibility you need to implement, monitor and manage a virtual workforce.

The 8x8 Complete Contact Center can be deployed in days whereas hardware and software deployments can take months to install.

Important changes to your center functionality can be made instantly by your approved contact center team and can be done without any downtime.

With the 8x8 Complete Contact Center you gain the ability to monitor your agents through real-time reports and listen to live customer calls regardless of where in the world the agent is located.

The solution works for departments and teams of any size that receive a lot of incoming calls, email and chat interactions, for example, your sales team, your IT Help Desk, Customer Service, Tech Support, etc.

With this increased flexibility to deploy, manage and monitor a virtual workforce, you can spend less of your time administering the system and more of your time coaching and training your agents in order to increase profits and customer satisfaction.

To learn more and see a demo please contact us at 866-258-7348 or visit us at http://www.8x8.com/contactcenter

Category:

Education

Tags:

• complete contact center
• call center
• 8x8
• voip