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iPhone 4 antenna problem spooks Apple customers, says IDC
Two-thirds of current iPhone owners plan to delay buying new model
The iPhone 4's antenna and reception problems have given pause to two out of three current iPhone owners, who said they would postpone upgrading to the new model, said research firm IDC.
IDC's survey, which polled IT professionals last week, showed that 66% of current iPhone owners will delay their purchase of the iPhone 4 because of the smartphone's widely-publicized antenna and reception issues.
On Friday, Apple CEO Steve Jobs held a quickly-called news conference to defend the iPhone 4 antenna design and announce that the company would give customers a free case, which will reportedly minimize the signal- and call-loss problems.
Jobs' news conference came after three weeks of negative publicity that reached a crescendo a week ago when Consumer Reports said it could not recommend the smartphone because it dropped calls and lost signals when users held it in certain ways.
iPhone 4 antenna problem spooks Apple customers, says IDCApple's fix for iPhone 4 antenna glitch: Free cases for usersApple antenna guru reportedly warned execs about iPhone 4 designApple releases iOS 4.0.1 with new iPhone signal formulaSen. Schumer asks Jobs for iPhone 4 answersApple better give iPhone 4 owners free cases, say crisis expertsWhat will Apple say about the iPhone 4?iOS 4.1 beta in the wild, developers sayApple to hold iPhone 4 news conference FridayBumper solves iPhone 4 antennas woes, Consumer Reports confirms Continuing coverage: iPhone Complaints about the iPhone 4's reception surfaced within hours of its June debut, as buyers griped that touching the external antenna -- embedded in a steel band that encircles the case -- often dropped calls or caused the signal strength indicator to plummet. Apple acknowledged that holding the iPhone 4 could weaken the signal, but told consumers to hold their phones differently or buy a case.
Because current iPhone owners who haven't yet bought an iPhone 4 said that they would delay upgrading, Will Stofega, a mobile device analyst for IDC, expects that the affect will be to extend the upgrade cycle, not stymie it.
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