http://www.gogotraining.com, 1-877-546-4446
This ITIL® online training course covers the lifecycle aspects of Service Operation from a managerial/supervisory perspective and explores Service Operations principles and activities. You will gain an understanding of Service Operation Processes and Functions as well as the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle. ITIL® Service Operation: A Service Lifecycle Course builds on the general principles covered in the ITIL® Foundation course and covers the management-level concepts and core information of the activities and techniques within Service Operation.
The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification and is also part of the ITIL Intermediate Lifecycle Stream and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
GogoTraining is an APMG ITIL Accredited Training Organization (ATO).
Prerequisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission to the examination.
It is strongly recommended that candidates read the ITIL Service Operation publication in advance of attending training for the certification; references to the book will be made during the course.
Candidates will find it helpful if they have at least two years experience in IT service management before taking the course.
Objectives
As a result of taking this ITIL® online training, you will be able to:
•Explain the importance of Service Management as a practice
•Lead discussions on Service Operation
•Identify Service Operation Principles and Processes
•Carry out common Service Operation activities
•Organize Service Operation effectively
•Recognize Service Operation functions and technology-related activities
•Discuss how to implement Service Operation
•Identify and analyze challenges, Critical Success Factors and risks related to Service Operation
Certification
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements:
•At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
•There is no minimum requirement but a basic IT literacy and 2-4 years IT experience are highly desirable.
•Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate.
•It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Operation book in preparation for the examination.
The ITIL Service Operation Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. A passing mark is 70% or higher. You may submit your request to the APMG for testing by emailing in your course transcript to the APMG at examinations@apmg-us.com. You can do this by clicking on the Email Your Transcript link found on your ITIL Service Operation Transcript page. The APMG will invoice you for the exam at the GogoTraining ATO Discounted Price of $150 and then authorize you to take the exam at the PSI Exam Center most convenient for you.
When you pass your exam you will receive 3 credits toward your ITIL Expert Certification. This ITIL training course also qualifies for 10 PDU credits.
Get the course here http://gogotraining.com/training/courses/course.php?id=164
http://www.gogotraining.com, 1-877-546-4446
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Becoming an ITIL Expertby IILGlobal1,347 views
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