FAQ on The All-New Rapid Rewards

Let's take a look at some of the new features with the All-New Rapid Rewards.

Category:

Travel & Events

Tags:

• Southwest Airlines
• All-New Rapid Rewards howto

[jdwarns]

Some fun Math...

I used to receive 2 credits for a "Wanna Get Away" round trip flight between BWI and BUF. SWA indicates the following conversion rate: 1,200 points = 1 credit. That means I used to receive the equivalent of 2,400 points for this trip. I just booked this trip under the new program and received 587 points. 587/2,400 = 0.245. conclusion: The new program is rewarding at about 25% the rate as the old one. Way to go, SWA. I used to go out of my way to fly w/u. Not anymore.

[dbuehrle]

Last year I even had a companion pass. What you did to win me over to SW was something that won my heart and my business. But if you don't continue doing those things in any relationship you can't expect to keep the heart. We dated a long time SW , but the LUV is gone.

[semsem1991]

I might like this new system. SW has had my business from the first day I've flown and I was practically a walking commercial for them. But as I've come to find out today, I can't use any of my old credits to book flights since they apparently don't convert over. This is a MAJOR turnoff for me. Using the conversion they give us, the credits I have should be more than enough points to book the flight I want but I am still required to get the 16 credits to book a round trip. Makes no sense....

[anvilcity1]

My loyalty to SW is diminishing daily. This RR deal is really bad.

[codygypsy]

the new RR system is HORRIBLE. I hate it so much I want out!!

[Spindizzy958]

Ryan Green is a poor spokesman for you. Hire a pro - someone likable. SWA execs need to take marketing 101! As Sr. Director of Customer Loyalty etc. neither he nor your board seem to have a good command of how you might show your customer's that you truly appreciate them. Just read these posts! All this tired old "NEW & iMPROVED" lie is no more than the same old corporate PR double-speak blather. And yes ... fix your telephonic customer service. It's essentially non-existent right now,

[yara975]

I can't believe this absolutely terrible customer service. I'm told that I need to call the Dallas customer service number to be able to use my account... good luck!! this number is always busy, and does not allow you to even wait on the line. there is no automated answering system just a busy signal and you're kicked out!!! is this happening in the united states?????

[binary223]

Awesome glad to know my Rapid (Slow) Rewards is useless now.  Goodbye Southwest, see you in the bankrupt airlines section of Wikipedia in a few years.

[2555555ZZ]

What about our Companion Pass? How do I found out how many pts total I have now w/the new system? I don't care about A-List. I just want to make sure my husband can travel free w/me when we fly Southwest 2 times a month as he has for the last 2 years w/a Companion Pass. We spend a heck of a lot of money on our credit card to get pts, but how can I find my total? I call your RR # & wait on hold for 45 min. & the reps can't even tell my where to find that answer nor can they tell me my total #

[funch357]

Southwest is a WONDERFUL carrier & I love its "We don't take ourselves TOO seriously vibe"; however, remember, whenever a business changes something "to serve you better" the *real* story is usually "to serve our company better."

[tvdrjim]

In addition, they clearly say, "If there is a seat available for purchase, you can you your reward to get the seat". That is not true. I log in and act like I want to pay for a seat, and I can. But when I use seatfinder, it says the seat is not available.

[tvdrjim]

It is a total fiasco. I have 5 Chase SW cards for business and personal use. I will not longer use them, and look into other carriers.