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Uploaded by CiscoIBSG on Apr 26, 2010
Cisco IBSG's Edward Westenberg explores how retail touchpoints are impacting the customer shopping journey and changing the future of retail.Download: http://www.cisco.com/web/about/ac79/go/touchpointsIBSG: http://www.cisco.com/web/about/ac79/index.htmlFollow us on Twitter: http://twitter.com/CiscoIBSGFacebook: http://www.facebook.com/go.cisco.ibsgFlickr: http://www.flickr.com/photos/ciscoibsg
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