SMA - ( http://www.smasystems.com ) has developed this powerful web based report solution for help desks using HEAT software, by using Service Management Best Practices as the foundation and by leveraging Microsoft SQL Reporting Services.
SMART for HEAT includes a Web console with access to a series of best practice reports designed by SMA. These parameter driven reports can provide graphs, charts and drill-down functionality that deliver real-time information to enhance IT support processes and drive decisions.
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