NetGear Has the Worst customer Service!
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Uploader Comments (IshSalal)
All Comments (50)
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Well I can't side with you about the serial number thing. But the requirement about the serial number to speak with sup, that's low. personally i think NetGear sucks.
As far as the serial number, that's the way it works for many companies. And the serial is there for a reason. It's unfortunate that you tore it. You'll have to chalk that part up to "Lesson Learned."
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Tech support agents ask for a serial number so as to log a case. The serial number identifies month/ year of manufacture, batch, and version of unit. But I do accept the frustration voiced, and he should have got more assistance. I work for Netgear support in Europe.
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my ears hurt
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scd
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if a cust omer need s a support from a technical support there some basic informations were we get from the customers to help them ... without serial number nothing can be done ... the mistake was on the customer side .....
(and if u flip ur router u can find the serial number which is marked as s/n
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lesson learned always keep the serial number dude....
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Hey Black shit.... on the first place why did you peal off the serial number at the back of the router??? dumb head....!!!!
why don't you just admit that your so frickin idiot that can't even setup a simple router......
by the way nice cap, nice effort on your first video
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DUDE, YOU ARE NOT KIDDING >.< I COULD NOT BELIEVE THAT THEY WANTED TO CHARGE ME TO HELP RECONFIGURE MY ROUTER FOR WINDOWS 7.
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i need the number
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dumb head!! they want the serial number in order to understand that you have bought a netgear router!!!....u gotta keep the serial number, its for your security!!!!
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the number is on the router right?
perry80s 3 years ago
Yes but it wasn't legible!
IshSalal 3 years ago