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Uploaded on Feb 17, 2011
Luis (@elsua) talks about his life outside the email inbox, how he educates his peers and customers and how to respond to customer concerns around working with and without emails. He gives some examples of companies who use social software effectively and finally gives an outlook to where we will be in 2012 with Social Business: "My suspicion is that by 2012 we will be stop talking about all this social stuff and will just call it work."