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IBM Support Portal overview

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Published on Oct 30, 2013

This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT


  1. 7

    IBM Support Assistant 5.0 Team Server: Problem Determination Tools Overview

  2. 8

    Standard LSF installation on Linux

  3. 9

    Social Media Aggregator in Support Portal

  4. 10

    Introduction to IBM Platform MPI

  5. 11

    Site Technical Contact 101

  6. 12

    Accessing Log Files in Platform Symphony

  7. 13

    How to obtain download access for IBM Platform LSF

  8. 14

    How to download IBM Platform LSF from Passport Advantage

  9. 15

    An overview of the IBM Support Assistant

  10. 16

    IBM Support Assistant 5.0 Team Server: Using File Actions

  11. 17

    Utilización de SR para revisar los PMR desde la web

  12. 18

    Utilizando SR para revisão PMRs a partir da web

  13. 19

    How to quickly find software downloads

  14. 20

    Creating reports with Service Request

  15. 21

    Using IBM Service Request to review PMRs from the web

  16. 22

    How to Subscribe to MyNotifications

  17. 23

    How IBM Uses Knowledge Centered Support (KCS)

  18. 24

    Using IBM's Software Product Compatibility Reports

  19. 25

    Advanced search techniques -- search terms

  20. 26

    Advanced search techniques -- filters

  21. IBM Support Portal overview

  22. 28

    IBM Support Assistant 5.0 Team Server: Working with and managing cases

  23. 29

    Here's what's coming in IBM Support Portal

  24. 30

    Installing IBM Support Assistant 5.0 Team Server

  25. 31

    IBM Electronic Support Overview Teaser

  26. 32

    What is IBM Support Assistant?

  27. 33

    Using the Fix Level Recommendation Tool (FLRT)

  28. 34

    Utilización de SR en su dispositivo móvil

  29. 35

    Utilizando SR em seu aparelho móvel

  30. 36

    Fix Central Mobile

  31. 37

    Using IBM Service Request on your mobile device

  32. 38

    We Love Feedback

  33. 39

    Fix Central Shortcut Features

  34. 40

    Call Home

  35. 41

    Using My inventories to find fixes in Fix Central

  36. 42

    How to upload diagnostic data to IBM Support using IBM SDDUU

  37. 43

    Using ECuRep to submit problem diagnostic data to IBM

  38. 44

    Technical Support Chat

  39. 45

    How You Can Improve IBM Content

  40. 46

    Downloading Products from Passport Advantage

  41. 47

    Glossary of Support Terms

  42. 48

    Glossary of Technical Support Documents

  43. 49

    Getting Started with IBM Support: How to Obtain an IBM ID

  44. 50

    Technical Exchange Webcasts

  45. 51

    What is the IBM Support Portal?

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