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Social IT with ServiceNow, a demo

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Uploaded by on Jun 13, 2011

Recently, ServiceNow has been integrating "social" into its service desk and IT Management suite. This means having chat among IT staff and end-users, activity streams that fold together the usual updates with tickets and parts of IT pitching in their state. On-top of this ServiceNow is evolving the UI to track the metaphors you'd expect from a web app. Disclosure: ServiceNow is a client and sponsored this video.

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