Sourcing Excellence -- Why Process Matters

What's the glue that brings together all the component parts to optimize shared services and outsourcing? It's process -- says Tim Palmer of PA Consulting, in this video interview.

An outsourcing industry veteran and a thought leader in the development global business services, Tim has worked with some of the world's largest companies.

In this interview, Tim talks about process as 'the language of integration in shared services and outsourcing'. And the vital need for a process management framework with a practical governance wrapper if transformation success is to be sustainable.

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Category:

Science & Technology

Tags:

• nimbus control
• bpm
• outsourcing
• sourcing excellence